Q: When will my order be delivered?
All orders are usually shipped within 2 business days. The final delivery time will depend on your location.
Q: How long will it take for my order to be delivered?
Depending on your location and the things you've ordered, transit and delivery times may vary. On the product page, you may also see if your Pincode is serviceable.
Q: Can you tell me how much you charge for delivery?
All orders in India are eligible for free shipping.
Q: How can I keep track of my order?
After the order has been dispatched, you will receive an email. It includes the tracking number as well as the service provider's contact information. You can also implement the instructions in the Order Dispatched email to track your order. Please contact our Helpdesk at Customercare@enterohealthcare.com if you are having difficulties reading the mails or if you haven't gotten any updates.
Q: What is the procedure for placing bulk orders?
Bulk orders can be placed by clicking the ‘Enquire Now' button on the page of your selected product beneath For Bulk Orders or by contacting us at Customercare@enterohealthcare.com
Q: Is it possible to have my order gift-wrapped?
We are unfortunately unable to provide gift-wrapping services.
Q: What Should I Do If I Receive A Damaged Product?
If a product is damaged or missing, submit a return/replacement request through My Account within 2 days after delivery.
Q: What is the procedure for canceling an order?
You can cancel an order that hasn't delivered yet by going to the Order History part of our website or emailing Customercare@enterohealthcare.com
Q: Do you have a return policy?
From the My Orders section of our website, you can return products for up to 7 days from the date of delivery. The product must be returned in its original packing and in the same condition as when it was received. For additional information, see the 'Returns and Refund Policy.'
Q: Do you have a system in place for reverse pickups?
If our reverse pick-up service isn't available in your area, you'll have to mail the items yourself using any reputable courier service. The courier fees will be refunded to the account/wallet used to make the payment.
Q: How long will it take for me to get a replacement?
We'll check your product(s) against the claim whenever it arrives. Please note that replacements are subject to stock availability and will be dispatched when the original item has been collected in the warehouse, subject to the below conditions:
- The item(s) should be new and unopened.
- The packaging should not be tampered with, and the original tags and contents should remain intact.
- Any returned item obtained by us that does not fulfill the above-mentioned standards will not be accepted. In this instance, no money will be refunded.
Q: Can I have my product returned to a different address than the one where it was originally delivered?
No, the pickup address must be the same as the address where the product(s) were delivered.
Q: How do you handle refunds?
Orders that were paid for in advance will be reimbursed to the original method of payment. COD orders will be refunded to the account information provided during the refund request.